Vaani Live Private Limited (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, process, and safeguard your data when you visit www.vaanilive.com and use our digital marketing and web design services.

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1. Important Definitions

• Personal Data: Any information that relates to an identified or identifiable individual (e.g., Name, Email, IP Address).

• Processing: Any operation performed on personal data, such as collection, storage, or sharing.

• Cookies: Small text files placed on your device to track behavior and preferences.

• Third-Party Services: Services like Google Analytics, Google Ads, and Payment Gateways that we use to enhance our platform.

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2. Data We Collect & How We Collect It

We collect data through three main channels:

A. Information You Provide Voluntarily:

• Contact Forms/Registration: Name, Email, Phone Number, Job Title, and Company Name.

• Transactions: Billing address and partial payment details (Note: We do not store full credit card numbers; these are handled by encrypted payment gateways).

• Support: Any information you provide when you contact our helpdesk.

B. Information Collected Automatically:

• Log Data: IP address, browser type, operating system, and the pages you visit.

• Tracking: We use Cookies and Web Beacons to understand how you interact with our content.

C. Information from Third Parties:

• We may receive data from social media platforms (if you link your account) or fraud prevention agencies.

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3. Detailed Use of Your Information

We use the collected data for the following specific purposes:

• Service Delivery: To create your website, manage your digital marketing campaigns, and provide technical support.

• Personalization: To tailor our website content and service recommendations to your interests.

• Marketing & Remarketing: To send newsletters (with your consent) and display targeted ads on Google and Social Media.

• Security: To detect and prevent fraudulent activities or unauthorized access to our servers.

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4. Advertising & Google Ads Disclosure (Remarketing)

Our website uses the Google Ads Remarketing service to advertise on third-party websites to previous visitors to our site.

• How it Works: Using cookies, Google shows you Vaani Live ads on various websites across the internet based on your past activity on our site.

• Data Integrity: We do not share your Name or Email directly with Google for advertising purposes; we only use anonymous identifiers (Cookies/Device IDs).

• How to Opt-Out: * You can opt-out of Google’s use of cookies by visiting Google’s Ad Settings.

  • You can also opt-out of third-party vendor’s use of cookies by visiting the [suspicious link removed].

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5. Data Sharing & Disclosure

We only share your information in the following scenarios:

• With Service Providers: We use companies for cloud hosting (like AWS/Google Cloud), email automation, and analytics. They only have access to data needed to perform their tasks.

• For Legal Compliance: If required by Indian law (DPDP Act) or a court order, we must disclose data to government authorities.

• Corporate Restructuring: If Vaani Live is involved in a merger, acquisition, or sale of assets, your data may be transferred to the new owner under the same privacy protections.

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6. International Data Transfers

Since we serve global clients, your data may be transferred to and maintained on computers located outside of your state or country. By using our services, you consent to these transfers, provided that the receiving country ensures an adequate level of data protection.

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7. Your Rights Under India’s DPDP Act & GDPR

Depending on your location, you have the following rights:

• Right to Access: You can ask for a copy of the personal data we hold about you.

• Right to Correction: You can request us to update or fix inaccurate information.

• Right to Erasure (Right to be Forgotten): You can ask us to delete your data when it is no longer needed for the purpose it was collected.

• Right to Withdraw Consent: You can stop our marketing emails at any time by clicking “Unsubscribe.”

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8. Data Retention Policy

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy.

• Client Data: Kept for the duration of the contract plus 5 years for tax and legal records.

• Marketing Data: Kept until you unsubscribe or request deletion.

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9. Security Measures

We use AES-256 encryption for data at rest and SSL/TLS encryption for data in transit. We conduct regular security audits to ensure your information is safe from hackers. However, please remember that no method of transmission over the internet is 100% secure.

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10. Contact Information & Grievance Redressal

If you have any complaints or questions regarding your privacy, please contact our designated Grievance Officer as per Indian Law:

Grievance Officer: Manish

Company Name: Vaani Live Private Limited 

Registered Address: House No 320, Surya Vihar Part 2, Faridabad, Haryana 121003 India. 

Business Addess: #832, Supertech Supernova, Astralis Tower, Sector 94, Noida, UP 201313, India.

Email: [email protected] 

Helpline: +91-1169290721 

Website: https://www.vaanilive.com

 

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